Informations
Categories
Terms and Conditions
1. Contracting Parties
The contracting party and contact person for the Vantage Towers Shop is: IPS Merchandise & Product Service GmbH, Hehnerstraße 105, 41069 Mönchengladbach, Tel. 02161-299880, Fax 02161-2998899, represented by the managing directors Uwe Erkes and Achim Lemmen (“IPS”).
2. Delivery and Payment Terms
2.1 Subject to availability, the ordered goods will be delivered within 3 (three) to 10 (ten) business days of receipt of the order. If an item is no longer available, we reserve the right not to deliver or to provide an equivalent product or service. We will inform you immediately of any non-availability. Furthermore, we will promptly refund any payments you have made within 14 (fourteen) days.
2.2 The goods provided by the Vantage Towers Shop are subject to change and are available exclusively to customers within the EU. Orders from outside the EU require a separate agreement. The ordered goods will be delivered by DHL (or a suitable freight service), or a shipping carrier.
2.3 The shipping fee for deliveries within Germany is EUR 5.95 for packages weighing up to 31.5 kg. The shipping fee for deliveries to the Czech Republic, Portugal, Spain, Hungary, Romania, Ireland, and Greece is EUR 19.95 for packages weighing up to 31.5 kg. Shipping costs for other countries and weights, as well as bulky goods, are available upon request.
2.4 Orders are processed via credit card, debit card, eWallets, Online Bank transfers and direct debits, or invoice payable within 14 (fourteen) days without deduction. Payment options are subject to change.
2.5 For certain payment methods (e.g. invoice or direct debit), we may asses your creditworthiness by obtaining information from credit reference agencies or payment service providers, which act as independent controllers under data protection law. The result of this assessment is used solely to decide whether the selected payment method can be offered. Further information on the processing of personal data and your rights is available in our Privacy Notice.
3. Right of Withdrawal
As a consumer, you have a statutory right of withdrawal. Instructions on how to exercise this right with the cancellation form, are available at the following link: https://www.onevtshop.com/Infos/revocation.htm
4. Warranty
4.1 The statutory warranty rights for consumers apply. We are lieable for material defects and defects of title in accordance with the applicable legal provisions. In the event of a defect, the consumer is entitled to request subsequent performance, at their discretion either by remedy of the defect (repair) or delivery of a defect-free (replacement), unless the chosen form of subsequent performance is impossible or disproportionate. If a defect is not remedied within a reasonable period of time tob e set by you, you may, at your discretion, claim a reduction in the purchase price or withdraw from the contract. You have the same rights even without setting a prior deadline and if the subsequent performance has failed, has been seriously and definitely refused by us, is unreasonable for you, or if a case under §§ 281(2), 323(2) of the German Civil Code (BGB), in particular if circumstances exist that, upon weighing our mutual interests, justify the immediate assertion of the aforementioned rights. Complaints and objections must be asserted against IPS. The warranty period is 2 years and begins upon delivery of the goods, unless a longer period has been agreed upon. During this statutory warranty period, all defects covered by the statutory warranty will be remedied at our expense.
4.2 After IPS has reviewed and accepted the return or withdrawal request, the customer will be asked to send the item back to us in a sufficiently prepaid package. Unfortunately, we cannot accept packages sent to us with postage due. In case your complaint is deemed valid, Vantage Towers Shop will provide a replacement and reimburse the postage costs incurred by you.
4.3 Any additional warranties granted by the manufacturer or by us do not limit the consumer’s statutory rights and shall apply independently of this warranty clause.
5. Data / Security
5.1 SSL Encryption: We protect the transmission of your data using a secure SSL connection. SSL (Secure Sockets Layer) is a security technology that ensures your personal data is transferred securely over the internet.
5.2 Data Protection: Your customer data is collected, stored, and used exclusively for the purpose of processing your order. This is based on the relevant data protection provisions of the General Data Protection Regulation (GDPR). For more information about the processing of your data, please read our Privacy Policy.
5.3 Disclosure of Customer Data: In order to process and deliver your order, we only disclose your data to the delivery service commissioned to handle the delivery.
5.4 Customer Registration and Assignment of a Customer Number (Customer Account): With your express consent, we will store your name and address in a customer database. After you have registered for this service, you will receive your customer number and a password via email. You can use this information to log in the next time you visit the online store. Sensitive data such as account or credit card numbers are not stored for security reasons. You may revoke this consent at any time via the online store, by email, or by phone. For more information, please read our Privacy Policy.
6. Retention of Title
The goods remain the property of IPS until full payment has been received.
7. Provider Information
IPS Merchandise & Product Service GmbH, represented by the managing directors Uwe Erkes and Achim Lemmen, AG Krefeld HRB 10981, VAT ID No. DE 251552768, General Tax No. 117/5817/1713
8. Severability Clause / Place of Jurisdiction / Governing Law / Partial Invalidity
8.1 The law of the Federal Republic of Germany applies to this legal relationship between IPS and customer.
8.2 The place of performance and jurisdiction for both parties, IPS and the customer, is Mönchengladbach (the location of the registered office of IPS), unless statutory provisions foresee otherwise. If the buyer is a merchant within the meaning of the German Commercial Code (HGB), the place of jurisdiction for both parties is Mönchengladbach, Germany. Should any provision in these Terms and Conditions or any provision within the scope of other agreements be or become invalid, this shall not affect the validity of all other provisions or agreements.